Privacy Policy

LockShield Privacy Policy

Last Updated: May 24, 2026

LockShield (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal information responsibly.

By using LockShield services, you agree to this Privacy Policy.


1. Who We Are

Operating Name: LockShield
Jurisdiction: England, United Kingdom

LockShield provides infrastructure primarily for Discord bot hosting and limited website hosting.


2. Data Controller & Data Processor Roles

For hosted bots, websites, databases, and user-created applications, LockShield generally acts as a data processor.

This means:

  • You are responsible for the data your application collects or processes
  • LockShield provides hosting infrastructure only
  • We do not control how your applications handle data

For account-related information, LockShield acts as the data controller.


3. Information We Collect

3.1 Account Information

We may collect:

  • Username
  • Email address
  • Discord ID (when linked)

3.2 Technical & Usage Information

We may collect:

  • IP addresses
  • Login timestamps
  • Browser/device information
  • Resource usage statistics
  • Panel activity logs
  • Crash logs and console logs

3.3 Hosted Content

We do not actively monitor:

  • Bot databases
  • Private messages
  • Discord server content
  • User-generated application data

However, hosted data may be technically accessible for:

  • Infrastructure maintenance
  • Security investigations
  • Legal compliance
  • Abuse prevention

4. Discord OAuth

LockShield may use Discord OAuth for authentication and account linking.

By linking your Discord account, you authorize LockShield to access basic account information provided by Discord.


5. How We Use Information

We may use collected information to:

  • Provide hosting services
  • Maintain platform security
  • Prevent abuse or malicious activity
  • Monitor infrastructure health
  • Respond to support requests
  • Enforce our Terms and policies
  • Comply with legal obligations

We do not sell personal information.


6. Legal Basis (UK GDPR)

Under UK GDPR, we process data based on:

  • Contractual necessity
  • Legitimate interests
  • Legal obligations

Legitimate interests include:

  • Abuse prevention
  • Infrastructure protection
  • Fraud detection
  • Service reliability improvements

7. Cloudflare & Security Services

LockShield uses Cloudflare and related security systems to:

  • Protect against attacks
  • Prevent abuse
  • Improve reliability and security

These services may process:

  • IP addresses
  • Browser information
  • Technical connection data

in accordance with their own privacy practices.


8. File & Content Review

LockShield does not actively inspect all hosted files or services.

However, we reserve the right to inspect hosted content where:

  • Abuse is suspected
  • Malware is reported
  • Illegal activity is suspected
  • Infrastructure security is threatened
  • Terms violations are reported

9. Data Retention

We retain data only as long as reasonably necessary to:

  • Operate services
  • Maintain security
  • Comply with legal obligations

Inactive accounts or services may be removed after approximately twelve (12) months of inactivity.


10. International Data Transfers

Although LockShield operates from the United Kingdom, infrastructure may be located within the European Union.

Data may therefore be processed within the EU under applicable GDPR-related protections.


11. Data Security

We implement reasonable technical and organizational security measures including:

  • Access controls
  • Authentication systems
  • Firewall protections
  • Infrastructure-level security systems

However, no method of storage or transmission is completely secure.


12. Third-Party Services

LockShield may rely on third-party services for:

  • Infrastructure hosting
  • DDoS protection
  • Authentication systems
  • Panel software

We are not responsible for the privacy practices of external services outside our direct control.


13. Law Enforcement & Legal Disclosure

We may disclose information where necessary to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Investigate abuse
  • Protect infrastructure security
  • Prevent illegal activity

14. Children’s Privacy

LockShield services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13.


15. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of data
  • Restrict processing
  • Object to certain processing

You may also lodge complaints with applicable data protection authorities, including the UK Information Commissioner’s Office (ICO).


16. Changes to This Policy

LockShield may update this Privacy Policy periodically.

Continued use of the services after changes are posted constitutes acceptance of the updated policy.


17. Contact

For privacy or legal inquiries:

Email: team@lockshield.org